EXCHANGE & RETURN POLICY

DO YOU ACCEPT RETURN AND EXCHANGE?

We do not exchange but we accept return. A credit voucher will be given for your next purchase. Return can only return one time per order.

Non-returnable items :

  • gift cards

  • products specially marked

RETURN POLICY 

Our policy lasts only 14 days once your received your parcel. Once 14 days has gone since you received, unfortunately we cannot offer you a return.

  • Return item(s) must be in the original condition (tag attached, unused, unwashed, unaltered).

  • Return can only be made one time per order number, meaning that any order made with credit voucher cannot be returned the consequent time.

  • Credit voucher can only be used once and must be redeemed within 6 months.

  • Refund would only be done as credit voucher, strictly no cash is refundable.

  • Credit voucher would only be given once we received your returned item(s).

  • We reserved the right to reject any returned item if it does not meet all mentioned conditions.

For any return request that fall under the below category will not be considered.

  • 1-3 cm differences in measurements given due to the different stretchable of the quality of the material.

  • Colour of the products varies due to the studio lighting used. Please allow 25% of colour variations in actual products, it may appeared darker or lighter. Return due to this reason will be charged Rm 15 as a processing fee. 

SHIPPING FEE

  • For return of faulty/ stained/ incorrect item(s)/ incorrect parcel, all expenses of shipping fee involved in the return procedure will be borne by My Home One.

  • For return of other reasons, return item shipping will be under buyer expenses. 

REFUND

Refund shall be made in credit voucher within 2 days (during working days) from the date of parcel received. Credit voucher will be sent through

e-mail.No cash is refundable. The credit voucher will have a 6 months validity.

RETURN STEPS

  1. Contact our Customer Service and kindly send us a clear picture or picture of the product. Please state the reason why you would like to ask for return.

  2.  After the return request is being verified, please fill in the RETURN FORM.

  3. Pack your parcel securely

  4. Return to us by using your preferred courier within 14 days from the date you received your parcel.

  5. Inform us regarding the courier you use and provide us the tracking number.

Mail your item to the following address:

Department : My Home One

Address   : 11B, Jalan Pusat Perniagaan Falim 5,

                  Pusat Perniagaan Falim,

                  30200 Ipoh,

                  Perak.

Contact Number :05-2850058

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MY HOME ONE

11, 11A, 11B, Jalan Pusat Perniagaan Falim 5 , Pusat Perniagaan Falim ,

30200 Ipoh, 

Perak.

customerservices@myhomeone2010.com.

Mon-Fri : 9:00am-6:00pm.

Sat         : 9:00am-1:00pm.

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